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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More

Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
Line status factory illustration

Are Off-standard Events Decreasing Your Manufacturing Productivity?

Shop Floor Control / Applications

Everyone knows time spent on non-value-added activities is counterproductive, but just how bad is it for your bottom line?

June 09, 2021
Businessperson with tablet and sales data

3 Channels to Enable Future Partnerships

Channel Enablement
Are you responsible for channel enablement at your company?
June 08, 2021
Illustration of call center operations 24 7 365

Using BPO Metrics to Create Stronger BPO Partnerships

Outsourcing / Tech Outsourcing

In the age of the customer, contact centers cannot afford to provide anything short of top-notch customer service.

By CGS BPO Team June 08, 2021
Apparel industry workers and timeclock

Incentive Pay Tools Drive Fair Pay Practices and Productivity Gains

Shop Floor Control / Applications
Image by Mengxin Li, CC BY-NC-ND 3.0 US
June 03, 2021
Rethink your content for the future of work image

3 Blended Learning Approaches to Upskill and Reskill Employees

Learning
Rethink Your Content for the Future of Work
June 02, 2021
Illustration of laptop with five star customer reviews

5 Ways to Improve Customer Satisfaction and Retention

Call Center / Outsourcing

Customer satisfaction and retention continue to give organizations trouble. Here are some solutions.

By Eric Lancaster June 01, 2021
Rethink your content for the future of work image

3 Blended Learning Strategies Using Mixed Reality

Learning / Augmented Reality
Rethink Your Content for the Future of Work

This blog is part 1 of a two-part series. Watch for more blended learning examples in Part 2.

May 25, 2021
Young fashion designer works on tablet

PLM Maturity Assessment and Steps to Scale Up

PLM / Applications

Many retail, apparel and fashion businesses are looking for ways to leverage digital processes to a greater extent.

By Tommy See May 24, 2021
Executive at desk with tablet and computer

20 Quotes on Digital Transformation for C-Suite

Tech Outsourcing / Outsourcing

Updated in May 2021

Warren Buffett, Chairman and CEO of Berkshire Hathaway, has said that digital transformation is a fundamental reality for businesses today.

May 21, 2021
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    • United Kingdom Retailers
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