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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
Paul Magel speaks about the future of apparel and fashion on the Retail Revolution podcast

Podcast: Conversation with Paul Magel

Applications / ERP / PLM

Paul Magel, president of Business Applications division, recently discussed a range of topics related to how fashion businesses can leverage technology to create supply chain visibility and...

December 16, 2020
call center agent having fun at work

Humor Can Be a Call Center Agent’s Best Tool in Times of Turmoil

Call Center

A good laugh can be cathartic and help keep us grounded and focused in tough times.  Keeping things lighthearted can also help call center agents deliver a more enjoyable customer

December 01, 2020
Frontline Call Center Agents Share Tips for Handling Stressful Customer Interactions

Frontline Call Center Agents Share Tips for Handling Stressful Customer Interactions

Call Center / Outsourcing

It’s 2020, we’re all on edge. Covid-19 shut down businesses and sent a lot of people to work from home.

November 24, 2020
AR and Mixed Reality in Business: How to Get Started

AR and Mixed Reality in Business: How to Get Started CGS TWAR

Learning / Augmented Reality

Today’s businesses have no shortage of innovative tech to invest in.

By John Himes November 19, 2020

Forecasting 2021 Requires Digital Transformation and External Partnerships in L&D

Learning

Two Cases Studies on Lessons Learned from McDonalds and Toshiba Global Commerce Solutions

By Jessica Farquhar Campbell November 17, 2020
Using AR for remote work

Augmented Reality Can Improve Remote Support in the COVID-19 Era

Augmented Reality / Outsourcing

Businesses find themselves increasingly challenged to provide hands-on support in a hands-off world.

By James Kobielus November 12, 2020
Man holding smartphone with world map

CGS BlueCherry Next™ PLM Launch: Our Key Takeaways

Applications / PLM
PLM Experts Say ‘Digitize or Disappear’
November 06, 2020

Contact Centers During and After COVID

Call Center

Due to COVID-19, chaos erupted in customer service as companies attempted to balance worker safety with business continuity. There are approximately 3 million customer service reps in the U.S...

November 04, 2020
Businesswoman looking at business analytics

REPORTING INNOVATION WITH ROBOTIC PROCESS AUTOMATION (RPA)

Outsourcing

In 2019, CSG held its first annual Co-creation Innovation Summit bringing together 40 IT and business executives from all sectors of the company to identify, define and solve busi

October 30, 2020
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    • EDI
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    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
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