Learning, Augmented Reality
Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait
Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
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Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
What is an ERP System and Why is it Important for Your Company?
Find out why implementing an ERP System can make your business more successful.
Digital Transformation Comes to the Factory Floor
The Internet of Things (IoT). Industry 4.0. Supply chain digitalization. Smart factories.
Rebuild, Expand and Adapt
Opportunities to Make DEI a Fundamental Part of L&D
In CGS's 6th annual survey at the end of December 2020, 176 L&D professionals and Line of Business leaders shared their feedback on how the pandemic has impacted their 2021 plans, bo
L&D and Augmented Reality – Why Not Take the Lead?
Charged with training and developing staff, learning and development (L&D) professionals are leading the way to business success.
Tips to Set Up an Ad Hoc Call Center in the COVID Era
COVID-19 has changed life as we knew it, and this is increasingly evident in terms of social services related to providing vaccinations.
6 Business Use Cases for Augmented Reality that Drive ROI
Augmented Reality (AR) has proved a key technology for solving some of the toughest business challenges of the COVID-19 era, but that doesn’t mean its impact will lessen anytime soon.
Outside-In Thinking for Learning and Development
One of the more surprising findings of CGS’s sixth annual end-of-year survey of learning and development (L&D) professionals and line of business leaders, conducted in December 2020
Top 4 Customer Service Tech Investments for 2021
The pandemic is accelerating technology investments across most business units and functions.









