Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
The 3 Healthcare Transformations Covid-19 is Accelerating
The pandemic has disrupted every industry, company, and person in countless ways. For some industries, like healthcare, the pandemic continues to transform and will for years to come.
CGS Canada Gives Thanks by Donating Emergency Food Supplies
According to Community Food Centers Canada (CFCC) one in seven Canadians struggled with food insecurity in 2020.
Twelve Predictions to Transform the Channel Playbook
We were thrilled to have invited Forrester Principal Analyst, Jay McBain as a guest speaker along with our President of Channels, Doug Stephen, to
CGS Romania Runs for Hospice House of Hope
In September, our colleagues in Romania participated in the 12th edition of the HOSPICE "YOU run for THEM" fundraising event.
CGS New York and New Jersey Teams Provide Back-to-School Supplies for Local Families in Need
Unemployment reached 16 percent in New York City at the end of September.
6 Expert Predictions About Field Service Management Post-COVID
As a business executive or operations leader, I’m sure you know what field service management is. But, to make sure we’re on the same page, here’s a quick definition.
4 Ways to Adopt 3D in Your Design and Sales Processes
Every day, it seems the world adapts to do more digitally. There are virtual classrooms, remote conferences, online family gatherings and streaming sports.
CGS Introduces Global Engagement Committee
Prior to the Covid-19 pandemic, CGS teams were distributed across 17 offices around the world, with a few employees working remotely.