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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

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The 3 Healthcare Transformations Covid-19 is Accelerating

Call Center / Augmented Reality / Outsourcing

The pandemic has disrupted every industry, company, and person in countless ways. For some industries, like healthcare, the pandemic continues to transform and will for years to come.  

By Christine Crandell October 28, 2020

CGS Canada Gives Thanks by Donating Emergency Food Supplies

CGS Cares

According to Community Food Centers Canada (CFCC) one in seven Canadians struggled with food insecurity in 2020.

October 22, 2020
economic crisis due to corona virus

Twelve Predictions to Transform the Channel Playbook

Channel Enablement

We were thrilled to have invited Forrester Principal Analyst, Jay McBain as a guest speaker along with our President of Channels, Doug Stephen, to

October 19, 2020

CGS Romania Runs for Hospice House of Hope

CGS Cares

In September, our colleagues in Romania participated in the 12th edition of the HOSPICE "YOU run for THEM" fundraising event.

October 19, 2020
Children with face mask back at school after covid-19 quarantine and lockdown, greeting

CGS New York and New Jersey Teams Provide Back-to-School Supplies for Local Families in Need

CGS Cares

Unemployment reached 16 percent in New York City at the end of September.

October 15, 2020
man wearing mask touch 3d graphic earth with light effect

6 Expert Predictions About Field Service Management Post-COVID

Augmented Reality / Outsourcing

As a business executive or operations leader, I’m sure you know what field service management is. But, to make sure we’re on the same page, here’s a quick definition.

By Jon Holstead October 08, 2020
3D dress design in smartphone

4 Ways to Adopt 3D in Your Design and Sales Processes

Applications / PLM

Every day, it seems the world adapts to do more digitally. There are virtual classrooms, remote conferences, online family gatherings and streaming sports.

October 01, 2020
CGS has family day

CGS Introduces Global Engagement Committee

CGS Cares

Prior to the Covid-19 pandemic, CGS teams were distributed across 17 offices around the world, with a few employees working remotely.

September 30, 2020
Post-Covid-19 era concept of rebuilding

Massive Change Refocuses L&D Strategies

Learning
L&D imitates Business or Business imitates L&D
By Jessica Farquhar Campbell September 17, 2020
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    • United Kingdom Retailers
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