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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More

Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
BlueCherry - Game Changing Strategies

Game changing strategies for flexibility in the connected supply chain

Applications

What do Olympic gymnasts and successful supply chain managers have in common?  The answer is that both develop flexibility as an important capability in maintaining their competitive edge. ...

December 03, 2024
Navigate Tariff Challenges with Digital Supply Chains

Navigate Tariff Challenges with Digital Supply Chains

Applications

As we approach 2025, potential trade policy shifts could profoundly impact industries like fashion, apparel, and consumer goods.

By Paul Magel, President, Application Solutions Division, CGS Inc. November 25, 2024
Tech-driven expansion thumbnail

Tech-driven expansion: UK fashion retailers entering India's market

Applications / ERP

UK retailers pursuing opportunities in India is officially a trend.

October 31, 2024
how to accelerate

How to Accelerate and De-risk AI-Automated CX

Call Center / Outsourcing

Savvy business leaders know that timing is everything when making changes to call center processes.

October 22, 2024
First benefit

The First Benefit of Contact Center Automation Isn’t What You Think

Call Center / Outsourcing

Customer contact is a critical component of any business. A winning approach will minimize churn, increase sales, and reduce costs.

October 16, 2024
automate-your-contact

Want to Automate Your Contact Center? Start Here!

Call Center / Outsourcing

Automating your contact center lowers costs, reduces churn, increases sales, and creates a wealth of data for improving processes.

October 16, 2024
ERP for Supply Chain Needs

What you need to know about the rise of ERP for supply chain business needs

Applications / ERP

Supply chain visibility, the golden goose of the fashion industry, catapulted as a priority during the pandemic.

October 11, 2024
language barriers

Overcoming language barriers and improving CX with AI

Call Center / Outsourcing

Customers contact your call centers because they have a problem, and your goal must be to provide solutions quickly, accurately, and with as little friction as possible.

October 10, 2024
channel enablement, sales growth

7 Considerations When Choosing the Right Channel Enablement Provider

Channel Enablement / Outsourcing

Confused about how to choose the right channel enablement provider for your business? These 7 considerations will help you find the best provider to amplify your business growth.

October 09, 2024
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    • United Kingdom Retailers
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