Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
Game changing strategies for flexibility in the connected supply chain
What do Olympic gymnasts and successful supply chain managers have in common? The answer is that both develop flexibility as an important capability in maintaining their competitive edge. ...
Navigate Tariff Challenges with Digital Supply Chains
As we approach 2025, potential trade policy shifts could profoundly impact industries like fashion, apparel, and consumer goods.
Tech-driven expansion: UK fashion retailers entering India's market
UK retailers pursuing opportunities in India is officially a trend.
How to Accelerate and De-risk AI-Automated CX
Savvy business leaders know that timing is everything when making changes to call center processes.
The First Benefit of Contact Center Automation Isn’t What You Think
Customer contact is a critical component of any business. A winning approach will minimize churn, increase sales, and reduce costs.
Want to Automate Your Contact Center? Start Here!
Automating your contact center lowers costs, reduces churn, increases sales, and creates a wealth of data for improving processes.
What you need to know about the rise of ERP for supply chain business needs
Supply chain visibility, the golden goose of the fashion industry, catapulted as a priority during the pandemic.
Overcoming language barriers and improving CX with AI
Customers contact your call centers because they have a problem, and your goal must be to provide solutions quickly, accurately, and with as little friction as possible.
7 Considerations When Choosing the Right Channel Enablement Provider
Confused about how to choose the right channel enablement provider for your business? These 7 considerations will help you find the best provider to amplify your business growth.