Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
Accelerating Onboarding and Training for Contact Center Agents During a Crisis
How Consumer and Fashion Brands Can Propel Sustainability and Corporate Responsibility Initiatives
Consumers may be shopping differently these days, but their interest in sustainability remains strong and steady.
Unleashing the Power of Generative AI for Business Growth
Besides generating language, AI is also generating businesses growth and contributing to the economy.
Contact Center Outsourcing During COVID-19
10 Quotes on How COVID-19 Forever Changed Contact Centers
The pandemic has been a tipping point and catalyst for change touching everyone’s life and every business. Commonly held beliefs and business practices pre-COVID-19 continue to be challenged...
3 Ways to Align Your Fashion Value Chain from Operations to Demand to Grow Online Sales
What retailer doesn’t want to capture more online sales these days? Online retailing is a bright beacon of growth opportunity, especially as brick-and-mortar retailing regains its footing....
How Customer Service Pivoted
“It used to be that customer experience was the only way to differentiate your brand among a sea of sameness.
Part 2: Key Challenges Facing Channel Chiefs in the Post-Pandemic Landscape
Technology industry Channel Chiefs are currently facing many challenges as they strive to meet their business objectives, retain experienced staff, and survive amidst the uncertainty caused...
Key Challenges Facing Channel Chiefs in the Post-Pandemic Landscape
Technology industry Channel Chiefs are currently facing many challenges as they strive to meet their business objectives, retain experienced staff, and survive amidst the uncertainty caused...