Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
Customer Service and Data Privacy
Will the global pandemic change the way consumers feel about data privacy?
Privacy confusion
Managing VUCA: How Ready Are You?
Experts tell us Volatility, Uncertainty, Complexity, and Ambiguity (VUCA) is the new normal. How can you prepare for the future when you don't know what's coming?
How to Meet Customer Service Demands in light of Covid-19
The coronavirus pandemic is having far-reaching effects, not just today but well into the foreseeable future. “This is actually a fundamental reset. It’s not just an economic event.
How to Prepare Your Supply Chain for e-Commerce Growth
While so many variables are in flux right now, one thing is for certain: e-commerce sales continue to grow.
Expand collaboration capabilities in PLM to accelerate retail growth
For too long the full promise of digitized PLM solutions has been under-realized by all but a few brands and retailers.
Outsourcing Improves Staff Efficiency and Patient Care
A Digital Business Continuity Strategy For Financial Services Companies Coping with Covid-19
The COVID-19 pandemic is not only a major health crisis, it’s also an economic one.
Three Strategies to Mitigate Supply Chain Risk
For two decades, the optimization of supply chain operations has rightly been viewed as essential for the retail and manufacturing industries.
5 Ways to Get the Most Out of Technology for Remote Work
How to use technology for remote work (AR, Social, Mobile, Video)