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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More

Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
Providing technicians with remote, live guidance and support keeps them productivity and safe.

Adapting to COVID-19 with Augmented Reality Solutions

Outsourcing
Field service operations are essential to business
April 15, 2020
Digital Wholesale Activities During a Market Disruption

How to Accelerate Your Digital Wholesale Activities During a Market Disruption

Applications

Even amid today’s retail market disruptions, right now, there are wholesale buyers out there looking for new products and sellers with compelling collections seeking buyers.

By Ross West, CGS Vice President, eCommerce Solutions April 14, 2020
Future-Proofing L&D in Disruptive Times

3 Phases of Future-Proofing L&D in Disruptive Times

Learning

The global pandemic has radically altered the state of nearly every workforce, and in some ways, businesses will never be the same. But this is far from over.

By Maria Umbsaar April 13, 2020
Startup and launch

How L&D Can Help Prepare for the Business of the Future

Learning

In many industries, the most in-demand occupations or specialties did not exist 10 or even five years ago, and the pace of change is set to accelerate. It's estimated that 65% of children...

By Ian Morrison April 09, 2020
Channel Partner Enablement blog by IDC

Enabling Partner Success through the Digital Era

Channel Enablement

IDC has been tracking the growth and change through the digital transformation era for the past few years, and has seen phases evolve as the technology industry has moved from the 2nd pl

By Guest Blogger, Steve White, Program Vice President, Channels and Alliances, IDC April 03, 2020
Call center teams working from home during COVID-19

COVID -19 Update: CGS Global Contact Center Response

Outsourcing / Call Center

CGS has taken several measures since the beginning of March due to the growing pandemic.

April 03, 2020
disruption shifts pic

Top 5 Disruptions and Shifts in Business, Technology and Demographics

Learning

Knowing your people and knowing them well is a critical competitive advantage. But competitive advantage is all about strategy and speed. Which trends has your company begun to lead, and how...

By Jessica Farquhar Campbell March 31, 2020
Learning Best Practices for Remote Training

Learning Best Practices for Remote Training - Transitioning from ILT to VILT

Learning

Instructor Led Training has been used to quickly scale operations, improve employee efficiency and ensure high quality output.

By Maria Umbsaar March 27, 2020
PIM Is Critical to Retail Fashion Growth and Success

PIM Is Critical to Retail Fashion Growth and Success

PLM / Applications

Jane, a fashion retail executive, looks at her to-list and wonders yet again how she’s going to get it all done.

By Susan Nigro, Director of PLM Products March 25, 2020
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    • United Kingdom Retailers
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