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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

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Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

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Things to do when you take a break from working at home

Recreational Activities for Remote Workers

CGS / Learning / Outsourcing

The workforce is currently going through a global movement to work from home, or work remotely, due to a global pandemic.

March 24, 2020
Covid-19 and the Impact on the Retail Supply Chain

Covid-19 and the Impact on the Retail Supply Chain

Applications / ERP / PLM

We have forgotten that the heart of the textiles industry used to be here in the United States. As labor and quota costs rose in the 1980’s, one by one manufacturing companies moved...

By Tommy See March 18, 2020
The future of learning and development

Executive Prediction: The Future of L&D - More Important, More Flexible, and More Data-Oriented

Learning

The workplace is changing dramatically, driven by shifts in technology and society.

By Richard Wright March 09, 2020
Customer Experience (CX): Three experts weigh in on what CX means for 2020

Customer Experience (CX): Three experts weigh in on what CX means for 2020

Outsourcing

In our report, A Look Ahead: 2020 Business Process Outsourcing Trends:  Can Technology Transform the Customer Experience?, we surveyed leaders to understand their top business and outsourcing...

March 03, 2020
Tips for Apparel and Fashion Retailers

Top 4 Planning Tips for Apparel and Fashion Retailers

PLM / ERP / Applications

“If you fail to plan, you are planning to fail.”

By Tommy See February 26, 2020
BPO is a great innovation partner

BPO: An unexpected Innovation Partner

Outsourcing

Every organization, large and small, is under pressure to be more competitive, innovative, and efficient. 

By Christine Crandell February 25, 2020
the importance of customer experience

Do You Understand Your Customer?

Outsourcing

Customer Experience (CX) is a proven path to sustained growth and profitability. It makes sense – give customers and buying teams what they value, when and in the format they want it.

February 13, 2020
CGS Romania Holiday Donations CSR

CGS Romania Helps People in Need During the Holidays

CGS Cares / CGS

The CGS Romania team donated to people in need during the holiday season.

By Mira Stanescu February 05, 2020
Skilled call center professionals

Q&A with Todd Hollrah: Developing a High-Performance Contact Center

Outsourcing / Call Center

We recently spoke with expert Todd Hollrah, who has 20 years of experience in successfully directing multi-site, global contact center operations.

February 03, 2020
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    • EDI
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    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
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