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Learning, Augmented Reality

Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait

Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...

Read More

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More
Gen AI

Unleashing the Power of Generative AI for Business Growth

Augmented Reality

Besides generating language, AI is also generating businesses growth and contributing to the economy.

August 01, 2020
Call Center Outsourcing During COVID-19

Contact Center Outsourcing During COVID-19

Call Center / Outsourcing
Providing quality, flexible call center customer service in a pandemic Introduction
July 29, 2020
10 Quotes on How COVID-19 Forever Changed Contact Centers

10 Quotes on How COVID-19 Forever Changed Contact Centers

Outsourcing / Call Center

The pandemic has been a tipping point and catalyst for change touching everyone’s life and every business.  Commonly held beliefs and business practices pre-COVID-19 continue to be challenged...

July 15, 2020
3 Ways to Align Your Fashion Value Chain from Operations to Demand to Grow Online Sales

3 Ways to Align Your Fashion Value Chain from Operations to Demand to Grow Online Sales

Applications / PLM / ERP

What retailer doesn’t want to capture more online sales these days? Online retailing is a bright beacon of growth opportunity, especially as brick-and-mortar retailing regains its footing....

July 08, 2020
10 Stats on How Customer Service Pivoted in Response to COVID-19

How Customer Service Pivoted

Outsourcing / Call Center

“It used to be that customer experience was the only way to differentiate your brand among a sea of sameness.

July 07, 2020
Key Challenges Facing Channel Chiefs in the Post-Pandemic Landscape

Part 2: Key Challenges Facing Channel Chiefs in the Post-Pandemic Landscape

Channel Enablement

Technology industry Channel Chiefs are currently facing many challenges as they strive to meet their business objectives, retain experienced staff, and survive amidst the uncertainty caused...

By Danny Deganis June 19, 2020
Key Challenges Facing Channel Chiefs in the Post-Pandemic Landscape

Key Challenges Facing Channel Chiefs in the Post-Pandemic Landscape

Channel Enablement

Technology industry Channel Chiefs are currently facing many challenges as they strive to meet their business objectives, retain experienced staff, and survive amidst the uncertainty caused...

By Danny Deganis June 10, 2020
Customer Service and Data Privacy

Customer Service and Data Privacy

Outsourcing

Will the global pandemic change the way consumers feel about data privacy?

Privacy confusion

June 08, 2020
VUCA, managing volatility, uncertainty, complexity and ambiguity

Managing VUCA: How Ready Are You?

Learning

Experts tell us Volatility, Uncertainty, Complexity, and Ambiguity (VUCA) is the new normal. How can you prepare for the future when you don't know what's coming?

May 28, 2020
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    • United Kingdom Retailers
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    • 365 for Retail
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