Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Read More
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Read More
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
Read More
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
U.K. Fashion Brand Victoria Beckham Selects Visual Next PLM
As part of the CGS family, Visual Next is known for its
What Does ERP Stand for and What Does it do for Apparel & Fashion Businesses Today?
Using predictive analytics, modern enterprise resource planning systems give companies insights into its real-time operations such as production, inventory management and omnichannel order...
Podcast: What Can Fashion and Apparel Companies Do to be More Eco-Friendly?
In our first podcast episode, CGS explores the sustainability movement in the fashion and apparel industry.
Addressing Goals through Learning - at the Speed of Your Business
If you’re in the L&D field, you may be no stranger to the “Learning promotes loyalty” headline. L&D leaders are always looking for ways to seamlessly blend learning into career...
PLM as a System of Record: Enabling Strategic Success for Apparel and Fashion Business
With unlimited choices, anytime-anywhere fulfillment and competitive pricing, apparel and fashion brands need to leverage every piece of technology that helps them serve their customers...
CGS and Visual Next Host Their First Combined Customer Event in Montreal
In May of this year, CGS acquired the business of Visual Next, a leading provider of end-to-end software to apparel, footwear, uniform, and fashion accessory companies. This week, the CGS...
10 Memorable Tech Support Stories That Won Customers Over
Here are some of the most memorable tech support stories from our agents.
Top 3 Ways to Achieve Maximum Visibility in Your Supply Chain
As a brand’s network of suppliers, partners and customers continues to expand globally and grow more omnichannel focused, businesses have little choice but to ensure greater supply chain...
CGS Team Spotlight: Steve Petruk
It’s no secret that the customer service industry is evolving amidst robotics processing automation, artificial intelligence and cultural changes. CGS wanted to elevate its outsourcing...