Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
CGS Romania Hosts Blood Drive
Over the last six months, CGS hosted multiple blood donation events at their offices in Romania. Thanks to the Ministry’s staff, everything went very smoothly and over 70 CGS colleagues...
How to Train a Remote Workforce
Training is such an important part of professional and personal success. We focus a lot on enablement such as delivering messaging, using our tool stack, customer-facing content, and product...
Top 5 Influencers in the History and Future of Corporate Learning
Learning and development (L&D) is central to human history and plays a huge role in shaping the modern workplace – from the correspondence-based shorthand courses created by Caleb...
How to Build an AI & Human Hybrid Solution for the Best Customer Experience
How to Stay in Sync with Your Learner to Close Learning Gaps
Dissatisfied with a lack of training or growth opportunities or burdened by additional job-related responsibilities due to insufficient staffing, employees are facing workplaces with lower...
Understanding the System Requirements of Going Wholesale
The retail industry’s expansion from brick-and-mortar to digital is nearly complete. According to a study by Salesforce and Publicis Sapient, 87% of all product searches now begin online. In...
Channel Partners in LATAM: Relationships, Not Technology, Drive Growth
From Mexico to Chile, Latin America is comprised of 46 countries—each having distinct cultures and needs when it comes to technology. While the gross domestic product (GDP) of Latin America...
Winning the Engagement Revolution for Fashion and Footwear Brands and Retailers
At this year’s three-day event, we had the special privilege of hosting several noteworthy guest speakers such as Bernard Baumohl, the Chief Global Economist at the Economic Outlook Group,...
Fashion & Apparel Experts Highlight Supply Chain and Retail Trends at INSIGHT 2019
At the 2019 BlueCherry® user conference, CGS hosted an executive panel titled: “How CEOs are Navigating the Fashion & Apparel Industry.” The panel featured industry leaders with decades...