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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More

Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
CGS Romania employees donating blood

CGS Romania Hosts Blood Drive

CGS Cares

Over the last six months, CGS hosted multiple blood donation events at their offices in Romania. Thanks to the Ministry’s staff, everything went very smoothly and over 70 CGS colleagues...

By Mira Stanescu August 08, 2019
Employee Going Through Training Remotely

How to Train a Remote Workforce

Learning

Training is such an important part of professional and personal success.  We focus a lot on enablement such as delivering messaging, using our tool stack, customer-facing content, and product...

August 05, 2019
Influencer giving a speech at a corporate learning event

Top 5 Influencers in the History and Future of Corporate Learning

Learning

Learning and development (L&D) is central to human history and plays a huge role in shaping the modern workplace – from the correspondence-based shorthand courses created by Caleb...

By Natalia Kossobokova August 01, 2019

How to Build an AI & Human Hybrid Solution for the Best Customer Experience

Outsourcing / Call Center
An interview with Customer Experience and AI expert Adrian Swinscoe
By Natalia Kossobokova July 30, 2019
Tetris Building Blocks with Gaps Between Them

How to Stay in Sync with Your Learner to Close Learning Gaps

Learning

Dissatisfied with a lack of training or growth opportunities or burdened by additional job-related responsibilities due to insufficient staffing, employees are facing workplaces with lower...

By Andrea M. Pampaloni July 25, 2019
A couple discussing - System Requirements of Going Wholesale

Understanding the System Requirements of Going Wholesale

Applications / PLM / ERP

The retail industry’s expansion from brick-and-mortar to digital is nearly complete. According to a study by Salesforce and Publicis Sapient, 87% of all product searches now begin online. In...

By Tommy See July 22, 2019
A view of the Chilean skyline with the city and mountains in the background

Channel Partners in LATAM: Relationships, Not Technology, Drive Growth

Channel Enablement

From Mexico to Chile, Latin America is comprised of 46 countries—each having distinct cultures and needs when it comes to technology. While the gross domestic product (GDP) of Latin America...

By Timothy Gilbert July 17, 2019
Man standing in front of an augmented reality mirror at a store showing the prices of the items he is trying on

Winning the Engagement Revolution for Fashion and Footwear Brands and Retailers

Applications

At this year’s three-day event, we had the special privilege of hosting several noteworthy guest speakers such as Bernard Baumohl, the Chief Global Economist at the Economic Outlook Group,...

By Samir Alam July 15, 2019
3d printed shoe - the future of shoe and apparel design

Fashion & Apparel Experts Highlight Supply Chain and Retail Trends at INSIGHT 2019

Applications

At the 2019 BlueCherry® user conference, CGS hosted an executive panel titled: “How CEOs are Navigating the Fashion & Apparel Industry.” The panel featured industry leaders with decades...

By Natalia Kossobokova July 11, 2019
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    • EDI
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    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
    • 365 for Retail
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