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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

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5 Tips For a Partner Enablement Reboot

Channel Enablement

If you head up a channel partner program or oversee your company’s strategic alliances, you’re in a great position to add leverage to your company’s growth plans. However, many in your...

By Joshua Feinberg July 08, 2019
Fashionable influencer taking a selfie with her new stylish sunglasses on

7 Trends Every Fashion and Apparel Retailer Needs to Know

Applications / ERP / PLM / CGS

Highlights from Ilse Metchek’s Speech at the 2019 CGS INSIGHT BlueCherry® User Conference

By Samir Alam June 27, 2019
Illustration with an interconnected globe serving as a metaphor for multiple learning touchpoints

How to Create Learning Experiences Everywhere

Learning

The trends report also highlights the finding that 52% of L&D leaders rank Digital Upskilling as their highest priority for 2019. It’s worth maximizing the learning and development...

By Jessica Farquhar Campbell June 26, 2019

A Modern Dictionary for Channel Strategists - 31 Essential Terms You Need to Know

Channel Enablement

We’re looking beyond the sales and marketing buzzwords to explore 31 must-have concepts in a modern channel strategy. When it comes to building an ecosystem of top performing channel partners...

By Julie Bastos Volpiani June 24, 2019
Storyboard sketches used for a learning storytelling technique

The Art of Storytelling and Its Impact on Learning

Learning

While storytelling has been around nearly as long as humans have, businesses are finding new ways to leverage this age-old teaching technique. Storytelling is essential to marketing and...

By Jennifer Lester June 19, 2019
Woman looking virtual monitors showing customer data privacy implementation

How Mid-Size Companies Should Prepare for CCPA – a Tactical Checklist

Outsourcing / Tech Outsourcing

This CCPA Checklist has three main phases: Preparation, Action, and Evaluation & Improvement.

By Heather Hobson June 17, 2019
Business Buildings in Paris, France

Channel Partners in EMEA: How Digital Transformation is Impacting European Partner Programs

Channel Enablement

In this disruptive, digital environment, vendors need to develop programs that remain relevant to their partners’ evolving businesses. For companies contemplating ways to expand in a market...

By Timothy Gilbert June 11, 2019
5 Ways AR Impacts Your Daily Life

5 Ways Augmented Reality Impacts Your Daily Life

Learning

How often do you encounter Augmented Reality (AR) on a daily basis? It may be a lot more common than you think. AR simply makes use of the existing environment you are in and creates a new...

By Micah White June 06, 2019
How AI in Customer Experience is a Top BPO Priority

How AI in Customer Experience is a Top BPO Priority

Outsourcing / Call Center

Customer experience (CX) is the battleground where businesses flourish or fail. Enterprises recognize that excellence in customer experience is rapidly becoming their foremost priority. For...

By Samir Alam June 03, 2019
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    • EDI
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    • Quality Control Management
    • eCommerce Integration
    • FAQs
    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
    • 365 for Retail
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  • Business Process Outsourcing
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    • Telesales & Telemarketing
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