Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
Top 10 Podcasts for Leaders in Learning & Development
Here are our recommendations for the top ten podcasts every leader in the Learning and Development domain should check out.
In APAC, Growth and security emerge as key themes in channel partner strategy
As Singapore and other fast-growth APAC nations continue to grow and modernize, the demand for channel partners to serve these countries continues to rise. According to new research by...
3 Guaranteed Hacks for Choosing the Right BPO Partner
The CGS report Business Process Outsourcing Trends 2019: A Look Ahead, surveyed 30 industries to assess the current trends in BPO partnerships and to reveal the biggest business challenges...
How to build an ecosystem of top performing channel partners
When it comes to channel, we often hear buzzwords such as; partner strategy, partner portal, co-sponsorships, and incentives. But too often, there’s not enough emphasis on two human factors:...
7 Easy Steps to Start Your Wholesale Journey
Here are a few key steps you can take to ensure that your journey from retail to wholesale reaps the most rewards.
The History of the CGS Outsourcing Division
In honor of CGS’s 35th anniversary this month, the CGS team is highlighting the origin story behind each of its three divisions:
3 Search Criteria to Look For In A Channel Partner
Growth is the operative word when pursuing an indirect channel strategy. Exploring the channel as an option means that your company seeks new avenues in new sectors or geographies. But keep...
How CIOs Should Plan for U.S. Data Privacy Laws
U.S. states are proposing and passing competing and conflicting statutes that has the potential to create a morass of confusing corporate obligations, resulting in a chaotic and perilous...
CGS Retail Growth and Expansion in Canada
Over the last six months, CGS has experienced significant growth for its BlueCherry suite of supply chain management solutions in the Canadian market.