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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

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Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

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Top 10 Podcasts for Learning and Development

Top 10 Podcasts for Leaders in Learning & Development

Learning

Here are our recommendations for the top ten podcasts every leader in the Learning and Development domain should check out.

By Samir Alam May 29, 2019
In APAC, Growth and security emerge as key themes in channel partner strategy

In APAC, Growth and security emerge as key themes in channel partner strategy

Channel Enablement

As Singapore and other fast-growth APAC nations continue to grow and modernize, the demand for channel partners to serve these countries continues to rise. According to new research by...

By Timothy Gilbert May 22, 2019
3 Guaranteed Hacks to Choose the Right BPO Partner

3 Guaranteed Hacks for Choosing the Right BPO Partner

Outsourcing / Tech Outsourcing / Call Center

The CGS report Business Process Outsourcing Trends 2019: A Look Ahead, surveyed 30 industries to assess the current trends in BPO partnerships and to reveal the biggest business challenges...

By Samir Alam May 20, 2019
How to build an ecosystem of top performing channel partners

How to build an ecosystem of top performing channel partners

Channel Enablement

When it comes to channel, we often hear buzzwords such as; partner strategy, partner portal, co-sponsorships, and incentives. But too often, there’s not enough emphasis on two human factors:...

By Julie Volpiani May 15, 2019
7 Easy Steps to Start Your Wholesale Journey

7 Easy Steps to Start Your Wholesale Journey

Applications / ERP

Here are a few key steps you can take to ensure that your journey from retail to wholesale reaps the most rewards.

By Tommy See May 13, 2019
History of CGS Outsourcing Division

The History of the CGS Outsourcing Division

Outsourcing

In honor of CGS’s 35th anniversary this month, the CGS team is highlighting the origin story behind each of its three divisions:

By Natalia Kossobokova May 10, 2019
3 Search Criteria to Look for in the Ideal Channel Partner

3 Search Criteria to Look For In A Channel Partner

Channel Enablement

Growth is the operative word when pursuing an indirect channel strategy. Exploring the channel as an option means that your company seeks new avenues in new sectors or geographies. But keep...

By By Timothy Gilbert May 08, 2019
How to Prepare for US Data Privacy Laws

How CIOs Should Plan for U.S. Data Privacy Laws

Tech Outsourcing / Outsourcing

U.S. states are proposing and passing competing and conflicting statutes that has the potential to create a morass of confusing corporate obligations, resulting in a chaotic and perilous...

By Heather Hobson May 06, 2019

CGS Retail Growth and Expansion in Canada

Applications

Over the last six months, CGS has experienced significant growth for its BlueCherry suite of supply chain management solutions in the Canadian market.

By Tommy See April 29, 2019
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    • EDI
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    • United Kingdom Retailers
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