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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

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Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

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Four Tips For Choosing The Right Indirect Channel Distribution Strategy

Channel Enablement

Channel partners play a fundamental role in helping technology vendors successfully enter new markets. But before you get started, taking the time to decide upon the right distribution model...

By Timothy Gilbert April 24, 2019

The History Behind the CGS Learning Division

Learning / CGS

How a Two-Person Training Team Became an Award-Winning Learning Division

By Natalia Kossobokova April 22, 2019

Reaction to the 2019 CGS Learning Trends Report: 4 Stats to Help L&D Navigate the Future

Learning

They say the definition of insanity is doing the same thing over and over again, expecting a different result. If that is true, then we may all be well and truly crazy in L&D. This was my...

By Lori Niles-Hoffman April 17, 2019

The History of CGS’s Application Solutions Division

Applications

How the fashion industry’s BlueCherry® software solution got its start

By Natalia Kossobokova April 15, 2019

How to Keep your Data and Company Information Safe

Tech Outsourcing

Want tips on how to keep your data and the company's information safe? Here are some best practices from CGS Chief Information Security Officers (CISO) Ibrahima Mbaye.

By Ibrahima Mbaye April 10, 2019

CGS Celebrates Its 35th Anniversary

Applications / Learning / Outsourcing / CGS Cares

Employees look back on some of their favorite memories at CGS as well as their significant milestones

By Natalia Kossobokova April 08, 2019

The Origin Story Behind CGS

Applications / Learning / Outsourcing

How a Soviet immigrant created a U.S. company of over 7,000 employees in 35 years

By Natalia Kossobokova April 02, 2019

How to use Customer Data to Personalize your Enterprise Training Programs

Learning

Data that tells you what is working in your customers’ experience of your brand, products, and or services; data that shows you where your customers experience delight, pain, and frustration...

By Jessica Farquhar Campbell April 01, 2019
how customer experience can drive efficiency

3 Things That Drive Efficiency in Customer Experience

Outsourcing / Call Center / Tech Outsourcing

Customer experience has been heralded as a new differentiator in the CGS 2019 BPO Look Ahead Report. The results point out that CEOs should focus on improving the overall customer experience...

By Christine Crandell March 25, 2019
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