Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
Increase Sell-Through and Inventory Turns with Integrated Planning
According to the CGS Supply Chain and ERP Trends Survey, 82% companies are now seeking growth by leveraging their own eCommerce platforms as compared to 54% who are looking to grow in other...
Predict Demand and Supply Needs with Integrated Supply Chain Analytics
Traditional supply chains weren’t built with today’s globalized system in mind.
MyDyer Fuels Growth with an End-to-End ERP and PLM Solution
The fundamentals of good business never change. Manufacturers and retailers have the same goals – to increase sales and improve margins while delivering exceptional customer experiences.
The Most Disruptive Trend in IT for 2019
CGS recently surveyed IT industry leaders as part of an annual IT & Technology Trends Report to understand their top technology concerns for 2019. As a result of this research, “Data...
5 Types of Cyber Attacks and How to Prepare for Them
2018 began with the cryptojacking hack of over 4,000 websites and ended with a month-long series of attacks on ISP and internet infrastructure by hackers of purportedly Chinese origin. These...
How to Propel Productivity with Augmented Reality
As the technology landscape changes, global workplaces are finding more immersive and enriching ways to share and scale knowledge, augmented reality (AR) technology provides employers with...
Top 10 Twitter Influencers to Follow if You’re a Chief Learning Officer
Learning and development are no longer optional investments. For the modern enterprise, L&D plays a critical role in retaining and developing a valuable workforce.
CGS Volunteers at Local Pet Shelter in Tampa
The CGS office in Tampa, FL participated in an animal shelter event with Hillsborough County Animal Services last month.
5 Do's and Don’ts for Corporate Innovation Programs
Like all well-intended employee initiatives, striking a balance between the art and the science, or the emotional incentives and organized logistics of our programs is an ongoing struggle....