Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
3 New Ways of Measuring Employee Engagement
The idea that a happy workforce makes for a happy customer base is not hard to comprehend; in fact, most senior leaders report that employee engagement is one of their business’ top three...
Digital Upskilling: A Modern Take on Employee Training
Companies and employees are feeling the disruptive effects of new technology, fast-changing markets, aggressive competition and broad social changes. The pace of change is seemingly...
What Industry 4.0 Means for Apparel, Fashion, and Footwear Manufacturers
The world is more connected than ever. The proliferation of ubiquitous mobile devices, sensor technology, and digital networking has made seamless connectivity something we take for granted...
The Art of Succession Planning
The long-term success of a business is often built upon a foundation of knowledge and quality performance across a company’s operations, financials, goals, differentiators, failures and...
Why Remapping Career Paths and Creating Meaningful Employee Journeys is Essential in 2019
Regardless of age, region or industry, employees are indicating their wish for continuous learning offerings at a growing rate and are actively seeking opportunities to contribute to the...
Why Is It Important to Have a Leadership Training Program?
We may live in the age of influencers – digital veterans who shape global opinions and create million-dollar trends – but the question still remains, what makes a great leader?
Top 5 Learning & Development Conferences to Attend in 2019
This week, we’re featuring some of our top must-attend Learning & Development (L&D) conferences.
From Guide on the Side to Sage on the Stage: It’s Time to Rock Corporate Change Management
“I watch the ripples change their size, but never leave the stream.”
-David Bowie, “Changes,” 1971.
How to Keep IT Projects on Schedule and on Budget
"Expect the best, plan for the worst, and prepare to be surprised."
– Denis Waitley, author of “Seeds of Greatness.”