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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

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Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

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3 New Ways of Measuring Employee Engagement

Learning

The idea that a happy workforce makes for a happy customer base is not hard to comprehend; in fact, most senior leaders report that employee engagement is one of their business’ top three...

By Jessica Farquhar Campbell February 14, 2019

Digital Upskilling: A Modern Take on Employee Training

Learning

Companies and employees are feeling the disruptive effects of new technology, fast-changing markets, aggressive competition and broad social changes.  The pace of change is seemingly...

By Gary Snowberger February 13, 2019

What Industry 4.0 Means for Apparel, Fashion, and Footwear Manufacturers

Applications / ERP

The world is more connected than ever. The proliferation of ubiquitous mobile devices, sensor technology, and digital networking has made seamless connectivity something we take for granted...

By Tommy See February 12, 2019

The Art of Succession Planning

Learning

The long-term success of a business is often built upon a foundation of knowledge and quality performance across a company’s operations, financials, goals, differentiators, failures and...

By Neil O’Donnell February 06, 2019

Why Remapping Career Paths and Creating Meaningful Employee Journeys is Essential in 2019

Learning

Regardless of age, region or industry, employees are indicating their wish for continuous learning offerings at a growing rate and are actively seeking opportunities to contribute to the...

By Neil O'Donnel February 05, 2019

Why Is It Important to Have a Leadership Training Program?

Learning

We may live in the age of influencers – digital veterans who shape global opinions and create million-dollar trends ­– but the question still remains, what makes a great leader?

By CGS Learning Team February 04, 2019

Top 5 Learning & Development Conferences to Attend in 2019

Learning / CGS

This week, we’re featuring some of our top must-attend Learning & Development (L&D) conferences.

By Natalia Kossobokova January 28, 2019

From Guide on the Side to Sage on the Stage: It’s Time to Rock Corporate Change Management

Learning

“I watch the ripples change their size, but never leave the stream.”

-David Bowie, “Changes,” 1971.  

By Brandon Linn January 24, 2019

How to Keep IT Projects on Schedule and on Budget

Tech Outsourcing

"Expect the best, plan for the worst, and prepare to be surprised."

– Denis Waitley, author of “Seeds of Greatness.”

By CGS ITO Team January 23, 2019
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    • United Kingdom Retailers
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