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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More

How am I Doing? Strategies for Continuous Organizational Feedback

Learning

Faced with perpetual disruption and increased pace of change, there is a strong demand for organizational feedback.

January 21, 2019

Supply Chain Visibility and Fulfillment Accuracy is a Priority for Unified Commerce

Applications / ERP / PLM

The current state of retail is in a constant change.

By Tommy See January 16, 2019

How to Engage Employees in a Cybersecurity Culture

Tech Outsourcing / Outsourcing

In an era of heightened data privacy concerns among consumers, with breaches costing companies billions of dollars in fines and tarnished reputations, is it enough to simply implement the...

By Samir Alam January 14, 2019

The 2019 Cyberattack Landscape and How to Navigate It

Tech Outsourcing

Just as the world slowly recovered from 2017’s WannaCry ransomware attack and the Equifax data breach, 2018 began with a massive denial of service (DOS) attack on GitHub, the largest of its...

By CGS ITO Team January 07, 2019
2018 Top 10 Blog Posts

CGS' Top 10 Most Popular Posts From 2018

Tech Outsourcing / PLM / Outsourcing / Channel Enablement / Call Center / ERP / Learning / Applications

As we reflect on this past year, we’ve provided you with our top 10 most popular blog posts we published in 2018, based on readership metrics from the CGS blog.

By Natalia Kossobokova December 27, 2018
1_7 Essentials of Great Customer Service_Recommendations_CGSinc.com_.jpg

7 Essentials of Great Customer Service

Call Center / Outsourcing / Tech Outsourcing
7 Essentials of Great Customer Service That Don't Change with Technology
By CGS BPO Team December 20, 2018
1_Keeping Yourself Honest with the Right Learning and Development Metrics_Learning_CGSinc.com_.jpg

Keeping Yourself Honest with the Right L&D Metrics

Learning

Anyone who wants to tap learning and development to close gaps needs a strategy to get things done—a plan that outlines a future state using measurable outcomes and proves how L&D is the...

By Jessica Farquhar Campbell December 13, 2018
1_Too Much Content and Too Little Time_The Importance of Curation for Learning_CGSinc.com_.jpg

Too Much Content and Too Little Time: The Importance of Curation for Learning

Learning

Too Much Content and Too Little Time: The Importance of Curation for Learning

By CGS Learning Team December 11, 2018

Considerations for Successful Employee Engagement

Learning

Setting the Stage

By Brandon Linn December 06, 2018
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