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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

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Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

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customer service, call center technology, modern call center, business process outsourcing

5 Key Trends For Business Process Outsourcing into 2019

Call Center / Outsourcing

Every year CGS conducts an in-depth survey with companies around their yearly Business Process Outsourcing (BPO) goals and challenges. We summarize key findings and trends we expect to see in...

May 02, 2018
INSIGHT 2018

INSIGHT 2018 Highlights

Applications / PLM / ERP

In March, CGS welcomed over 150 of the world’s leading fashion, apparel and lifestyle brands and product experts to our 14th annual user conference, INSIGHT. Attendees participated in a...

May 01, 2018
Learning and Development Trends

New Trend: Learning and Development’s Role in Ushering in the Experience Economy

Learning

Jessica Farquhar Campbell a Strategic Initiatives Consultant for Humana Military, with over twenty years, experience coaching and teaching in various settings, shares her insights and...

April 25, 2018
health insurance technology, health insurance customer service, health insurance self service

Improving Patient Outcomes and Experience with Technology

Outsourcing

Healthcare reform and the shift to value-based care presents new challenges for healthcare providers. The result is a focus on improving the patient experience across many quality initiatives...

By Tauseef Muhammad April 12, 2018
ransomware attack, employee awareness of cybersecurity, employee cybersecurity training

Real-World Experiments to Test Employee Awareness on Cybersecurity

Tech Outsourcing

Companies often spend millions of dollars to fight cybersecurity, but they often neglect one fundamental area: employees. Training your workforce is a critical part of any security program....

By Matt Hosburgh April 03, 2018
enterprise resource planning report, ERP industry trends report, supply chain software, supply chain trends

Five Emerging ERP and Supply Chain Trends

Applications / ERP

Every year CGS conducts a survey of trends and challenges facing the retail and fashion industries. Our survey for 2018 saw interesting trends focused on seamless customer experience.

April 02, 2018
healthcare platforms, health insurance technology, health insurance websites, health insurance customer service

On-Demand Healthcare Platforms are Disrupting the Insurance Industry

Outsourcing / Call Center

Health insurance companies can leverage new tech solutions and business process outsourcing (BPO) to deliver on the experiential expectations of their members, increase efficiency and reduce...

March 29, 2018
health insurance technology, health insurance customer service, health insurance self service

Managing Growing Customer Expectations in the Health Insurance Industry

Call Center

Health Insurers need to stay informed of changing customer expectations and trends due to disruptive changes to their industry in the last decade.

By Audrey Dotson March 28, 2018
channel enablement, sales growth, geographic expansion

Top 4 Considerations When Expanding Your Channel Program

Channel Enablement / Outsourcing

Even if your business is doing well, expanding into a new territory comes with its own set of challenges. This article lays out four things to consider before expanding into a new region. ...

March 14, 2018
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