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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

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Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

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4 Ways to Increase Project Approval for IT Leaders

Tech Outsourcing

4 tips on how IT professionals can increase approval for new technology projects by aligning the project benefits with the goals of the C-suite. 

May 22, 2017

Rethinking Content Development Programs with Continuous Learning

Learning

New technologies created many ways to learn, with videos emerging as the preferred method L&D teams can use to increase effectiveness.

May 18, 2017

“The CEO Show” featuring Phil Friedman, CEO and founder of CGS

CGS

Phil Friedman, CEO and founder of CGS, was recently interviewed for "The CEO Show," a syndicated radio program, which aired on April 16, 2017.

April 25, 2017

Evolution of the Customer Service Agent: Customer Satisfaction in the New Age

Call Center / Outsourcing

As technology advanced from Interactive Voice Response (IVR) systems to intuitive Artificial Intelligence (AI) software, companies are forced to gradually demand higher-level skills and...

April 18, 2017

The Real Cost of Hiring a Full-Time IT Professional

Tech Outsourcing

As your business scales and as technology becomes more complex, the more likely it is that the time will come when you need to bring your first IT professional onto your team. But there’s...

April 13, 2017

What IBM’s Great Leap Forward Means to Your Business

Tech Outsourcing

Let’s take a look at what the capabilities are for Watson and the quantum computer, how companies are putting them to use in businesses now and what it means for the future.

April 13, 2017
ERP Goals Notebook Image

The Top 7 Strategic ERP Goals

Applications / ERP

Speed to market is king. That means the apparel industry will need to focus and prepare to continually rethink and reorganize its enterprise resource planning processes (ERP) to stay ahead of...

April 10, 2017

Podcast: The Global Talent Equation. Interview with CGS Founder & CEO Phil Friedman

CGS

CEO Phil Friedman discusses the competitive advantage of a global workforce with Middle Market Executive. Listen to the full podcast here.

April 07, 2017

The Top 5 Enterprise Resource Planning (ERP) Trends

ERP / Applications

A company’s ERP is an essential tool in streamlining its processes and efficiencies. By 2020, organizations that have renovated their core ERP will achieve a 75% improvement in IT response....

April 06, 2017
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    • EDI
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    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
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