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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More

Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
Incorporating-Immersive-Learning-in-Employee-Training

Incorporating Immersive Learning in Employee Training

Augmented Reality

Educators have long understood the benefits of creating immersive learning experiences, and technology advancements have brought the benefits to diverse workplaces.

April 22, 2024
Sunsetting Your ERP hero

Sunsetting Your ERP? Save Cost Without Sacrifice

Applications

Sunsetting your ERP can cause sleep loss and stress for executive teams, even at large, well-known fashion brands and retailers.

By Kathleen S.C. Heberger April 18, 2024

Why Better Customer Experience Is Associated With Higher Revenue

Call Center / Outsourcing
Customer experience (or CX, for short) is a relatively new concept, but it’s become one of, if not the, key focus for many businesses over the last few years. It’s a major undertaking – one...
By Matthew Klein April 15, 2024
Transitioning ERP in Fashion thumbnail

Transitioning ERP in Fashion: A Strategic Guide for Industry Executives

Applications

Transitioning ERP in Fashion: A Strategic Guide for Industry Executives

April 11, 2024
CGS Meta blog thumbnail

Learning by Doing: How CGS Immersive and Meta Partner to Transform Training with Immersive Learning

Augmented Reality

A 2019 study by ATD found that traditional lecture-based training has an average knowledge retention rate of just 5%. That's a lot of time and resources wasted!

April 09, 2024
Ensuring-Quality-When-Outsourcing-Call-Center-Services Thumbnail

Ensuring Quality When Outsourcing Call Center Services

Outsourcing

While outsourcing your call center can be extremely beneficial, not all partners will offer the same level of quality.

April 08, 2024
Datafication Blog Thumbnail

The Datafication of Work: How L&D Can Use Big and Small Data to Improve Performance

Learning

As new AI powered tools hit the mainstream, HR departments are seeing an increased datafication of work. Data now supports everything from improving performance to informing decisions.

April 04, 2024
Stepping Up Blog

Stepping Up: Trends and Opportunities in Footwear

Applications

Footwear has proved itself to be one of the most dynamic, fast-moving markets of the fashion and apparel sector in recent years.

By Daniella Ambrogi March 14, 2024
Top 2024 Challenges and Priorities

Revealed: Top 2024 Challenges and Priorities - Fresh Insights from Across the Fashion Supply Chain

Applications

The pressure never really lets up in the fast-paced world of fashion and consumer goods.

By Daniella Ambrogi March 07, 2024
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