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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More

Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
Top 2024 Challenges and Priorities

Revealed: Top 2024 Challenges and Priorities - Fresh Insights from Across the Fashion Supply Chain

Applications

The pressure never really lets up in the fast-paced world of fashion and consumer goods.

By Daniella Ambrogi March 07, 2024
Future of BPO

The Future of BPO: Why BPO Is a Rapidly Growing Industry

Call Center / Outsourcing

Business process outsourcing (BPO) is a business strategy where companies delegate certain processes to external providers. BPO saves costs and allows companies to scale up their operations...

March 04, 2024
CGS_ChartingSuccess_R1_Blog

Charting Success: Driving Workforce Transformation

Learning

Many companies are increasingly overwhelmed by how to take advantage of emerging technologies like extended reality (XR) and generative AI. To grow and stay competitive, they need to get up...

February 29, 2024
Key Considerations for the UK Retail Supply Chain

2024-25: Key Considerations for the Retail Supply Chain

Applications

What do retailers, brands, and their manufacturing partners need to think about to optimise supply chain operations in 2024 and beyond?

Online growing share of retail sales

February 28, 2024
Ensuring Social Compliance in Fashion Manufacturing Image

Ensuring Social Compliance in Fashion Manufacturing

Applications / Shop Floor Control

Sustainability has become a pressing concern for businesses across virtually all industries.

By Daniella Ambrogi February 21, 2024
Will AI replace customer service

Will AI Replace Customer Service?

Outsourcing / Call Center

Empowered with emerging technologies such as artificial intelligence (AI), machine learning (ML), big data and analytics, more organizations are engaging automation technology to achieve...

February 20, 2024
Factory Digital Transformation

Factory Digital Transformation: Why Retailers and Brands Are Acting Now

Applications / Shop Floor Control

Digital transformation has been embraced in many facets of the retail supply chain, from eCommerce to product development to order management.

By Michael Penchansky, V.P. of Global Business Development February 15, 2024
Enhancing Customer Experience in the Financial Industry

Enhancing Customer Experience in the Financial Industry: How Contact Centre Solutions Can Make a Difference

Outsourcing

The financial industry, long known for imposing brick-and-mortar buildings and stern-looking tellers, has entered a new era.

February 15, 2024
ESG Compliance and Home Furnishings

ESG Compliance and Home Furnishings

Applications

Home goods businesses and their supply chains are challenged to fulfill products faster, under constant price pressure, while managing more requirements behind the scenes.

February 08, 2024
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    • Merchandise Planning
    • Warehouse Management System
    • EDI
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    • eCommerce Integration
    • FAQs
    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
    • 365 for Retail
    • 365 for Professional Services
  • Business Process Outsourcing
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    • Telesales & Telemarketing
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