Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
Pokémon in the Conference Room: The Impact of Pokémon Go and AR on Corporate Learning
Pokémon Go is a runaway success—one whose popularity will have repercussions that go further than the Pokémon gym, even beyond the realm of gaming to affect somewhat more staid sectors like...
Reinventing Retail: The Role of In-Store Technology (Part 2)
In order to bridge the digital to physical gap and provide a truly memorable customer experience, retailers must leverage in-store technologies. In other words, eCommerce won't disintegrate...
Reinventing Retail: The Impact of Mobile Shopping (Part 1)
In part one of this two-part blog series, let's take a look at how consumer technologies - mobile devices, specifically - have changed shopping forever.
Top 5 Apparel Manufacturing and Supply Chain Trends to Watch
New technologies and advances in data and analytics capabilities are changing the apparel and fashion manufacturing and supply chain landscapes more rapidly than ever before.
How Cloud Won: Why Cloud Beats Out On-premises Infrastructure for Most Businesses
Businesses aspiring to keep up are shifting to Cloud infrastructure, which can grant them greater security, timeliness, and more sophisticated features.
19 Customer Experience Influencers You Need to Follow Now
16 Learning and Training Influencers That You Should Be Following on Twitter
Have It Your Way: The Rise in Consumer Customization
Advanced technology such as 3D scanners and recommendation software is now allowing customers to purchase personalized and custom-made products.
8 Ways to Create Brand Loyalists: How to Win and Retain Customers
From branding to CRM to social media, here are eight ways to win and retain brand-loyal customers.