Most companies have the basics of IT budget planning down, however, many struggle in four areas. Costs of IT, outsourcing, cloud technologies, and contigency planning. 

Listen as Dr. Greg Ketchum, frequent collaborator with HCI, describes his philosophy for making the most out of the expertise residing within your organization.

This infographic provides a quick start to understanding the ROI of a good customer experience. 

EDI - electronic data interchange - remains a key component of many brands’ supply chain management. We conducted a survey of over 100 companies to see how EDI plays a role in their...