Three popular customer support, and customer support channels, that will be changing in the not-to-distant future and what those channels will look like in a few years.

Consumers, it seems, are channel agnostic. Taste is not universal and given the choice between shopping in-store and out, some amount will always prefer the former, while some the latter....

As Microsoft moves into enterprise social networking and professional content, find out why acquiring LinkedIn for $26.2 billion allows Microsoft to do just that. 

The benefits of remote monitoring and management (RMM) may be known, but how exactly does RMM prevent IT system downtime?