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Learning, Augmented Reality

Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait

Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...

Read More

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Retail Revolution: The Surge of Fashion Data and Analytics

Applications

Due to an increase in fashion data, companies are being pushed to rev up their analytics capabilities to keep up with the latest trends, meet consumer demands and increase product quality....

By Paul Magel April 22, 2016

Top 7 Reasons Companies are Outsourcing

Call Center / Outsourcing

Could your business benefit from outsourcing? Many people may be surprised by the answer. Discover the top 7 reasons companies will turn to outsourcing in 2016.

By Missy Chaiet April 21, 2016
Healthcare Customer Service

Out of Patients: Examining the Customer Healthcare Revolution

Call Center / Outsourcing

Patient satisfaction in the healthcare industry has reached its lowest point in a decade, meaning it's time for a customer service revolution. What changes should we expect?

April 20, 2016

A Guide to Social Customer Service

Call Center / Outsourcing

Social media has opened new avenues for companies to interact with customers. Defining a clear strategy for social customer service may seem complicated, but it comes with a world of...

April 18, 2016

How to Create an Engaging Onboarding Program: 10 Questions to Improve Employee Retention

Learning

10 questions to help you create a successful onboarding program for more engaged and productive employees who want to stick around.

By Amy Swanson April 15, 2016
Tech Suppoer

Redefining “Tech” Support: 4 Ways Technology Fuels Customer Service

Call Center / Outsourcing

Customer service and technology are now completely intertwined, and brands must integrate the latest software and technology into their customer service experience. Which are the most...

April 13, 2016
Tips and Trick Blog Thumbnail

Tips and Tricks for Successful Employee Onboarding

Learning

How to create a successful onboarding strategy that results in engaged, productive employees who are committed to the company and contribute meaningfully.

By Tali Rabin April 11, 2016
Gamification Employee Training

Gamification as Motivation: Parallels Between Gaming and Employee Training

Call Center / Outsourcing / Learning

How can businesses leverage gamification to push their employees to their full potential? Find out how using video game tactics in your learning strategy can increase productivity, encourage...

By Christine Kitson April 08, 2016
customer service strategy brands

Customer Service Strategy: Why Brands Need Culture, Feedback and Partners to Survive

Outsourcing / Call Center

There is a fine line between providing quality, tailored customer service and scaring away consumers. Does your brand have the proper tools in place to survive against the competition?

April 06, 2016
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    • United Kingdom Retailers
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    • 365 for Retail
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