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Learning, Augmented Reality

Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait

Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...

Read More

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More
Customer Experience CX Ecosystem

3 Essential Components of a Successful Customer Experience Ecosystem

Call Center / Outsourcing

Take a look at what an ideal customer experience ecosystem calls for with respect to finding new people, processes and technology.

April 04, 2016

How to Become a Customer Experience Leader

Call Center / Outsourcing

How to become a customer experience leader and use customer service to differentiate your brand from the competition.

By Seon Barbera April 01, 2016

Do More with Less: How to Grow Your Apparel Business without Growing Overhead

Applications / ERP

How to grow your fashion or apparel business without incurring the costs associated with new hires and changes in the production cycle.

By Christine Kitson March 30, 2016
apparel product

PLM Mission Impossible: How to Manage Product Development More Efficiently

Applications / PLM

How product lifecycle management (PLM) solutions can streamline product development and make the entire product lifecycle more efficient.

By Bob Fately March 28, 2016
Twitter

The 10 Best Customer Service Tweets and What You Can Learn From Them

Call Center / Outsourcing

A roundup of ten of the best customer service and customer experience Tweets to celebrate Twitter's 10th anniversary.

By Seon Barbera March 25, 2016
Alan Cooper Learning Expert Blog

Why Leaders Need to Lead Change, Not Just Manage It

Learning

As business leaders have realized the importance of change management, the focus has shifted from overseeing change to leading it. Industry expert Alan Cooper examines the trends in this...

By Alan Cooper March 23, 2016

Conversational Commerce is Here to Stay: Is Your Brand Ready?

Outsourcing / Call Center

We're in the age of conversational commerce: What does that mean and how can your brand capitalize on it? CGS takes a look.

March 21, 2016
sleepless cio

5 Things That Keep CIOs Up At Night (and How They Can Get More Sleep)

Tech Outsourcing / Outsourcing

Five CIO tips and tricks that can save time and lead to better, more efficient IT teams and a more meaningful role for IT within the organization.

March 15, 2016
cloud security

Security Vulnerability: Why Small Businesses Should Move to the Cloud

Tech Outsourcing

Small- to medium-sized businesses with on-premise infrastructure and enterprise software are particularly vulnerable to security threats. Moving to the cloud can greatly reduce security risks...

By Frank Bianchi March 11, 2016
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