Learning, Augmented Reality
Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait
Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
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Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
10 Questions to Ask an End-to-End Software Vendor
Choosing the right software to run your business can be a intimidating process. If you have not worked with a sophisticated solution in the past, it can be difficult to know what you should...
An Outlook on Tech Skills for 2016
What tech skills are required in the next year? Let's take a look at what talents and expertise businesses will demand in 2016.
5 Ways BPO Will Change the Business Landscape By 2020
BPO has evolved rapidly in the past few years, but by 2020, it will truly reinvent business.
BYOD's Impact on Tech Support
Many organizations welcome personal mobile devices in the workplace, but in order to support employees' technical demands, they must turn to business process outsourcing.
Humans vs AI: Who Wins in the Customer Service Arena?
It seems logical in the customer service world that organizations leverage automated systems and AI to clear up consumer complaints, but can humans provide better support experiences?
Holiday Season 2015: Great Customer Service and Support is Omnichannel
In order succeed this holiday season, brands and firms must invest in business process outsourcing services to keep up with consumers' e-commerce omnichannel support demands.
4 Traits Shared By the Best BPO Providers
While the need for BPO can often be perfectly clear, choosing the best partner isn't always easy. Here are four traits shared by the best BPO providers.
4 Tips to Help You Choose the Right RMM Partner
4 tips that will help you choose the right remote monitoring and maintenance (RMM) partner for your infrastructure management.
Customer Service Tip of Week: Breaks
The CGS customer service tip of the week is taking breaks.









