Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
6 Shocking Mobile Statistics You Never Knew!
Mobile technology in business is on the rise. CGS shares 6 shocking statistics about mobile technology that you may have overlooked.
Customer Service Tip of the Week: Listen
CGS Customer Service tip of the week discusses listening.
Customer Service Tip of the Week: Feedback
CGS Customer service tip of the week is: allow your customer to provide feedback.
Mission Impossible: Finding the Right ERP System
Finding the right ERP system inspired by conversations with prospects and customers about their businesses.
How the Rise of IT Spending Can Help Your Company
IT spending is steadily increasing year to year. Find out how your company can capitalize on this industry trend.
What is the Future of Information Exchange?
CGS explores the future of information exchange including personalization, omnichannel and advances in technology for big companies.
Customer Service Tip of the Week: What's Your Name?
CGS offers customer service tips that will help your company exceed in the industry.
How to Leverage Technology for a Better Retail and Hospitality Customer Experience
How retail and hospitality companies are seeing increased success from embracing new technologies for a superior customer experience in a digital age.
Most Interesting Facts About Social Media That You Never Knew
CGS shares some of the most interesting facts and stats about social media that you probably never knew.