With more consumer dollars up for grabs this holiday shopping season, retailers must be increasingly focused on providing a superior customer experience to gain a competitive advantage.

The CGS customer service tip of the week is provide a free lunch to your employees to make them feel appreciated.

CGS's BlueCherry INSIGHT customer conference draws hundreds of fashion, apparel and consumer goods brands and experts with one common goal: a laser-focused exchange of strategies, tactics,...

Many C-suite level executives are starting to consider RMM because of the ease of use and the limited involvement of the company itself.