Learning, Augmented Reality
Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait
Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
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Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Top 10 Tenets of Today's Customer Service
With customer service always evolving, and managers needing to stay up to date on the latest trends, here are 10 tenets to show your customers you care.
Top 7 Quotes to Motivate You at Work
We collected the 7 best motivational business quotes to help you stay focused at work. #Breakfastbites
How Does Outsourcing Contact Centers Improve the Bottom Line?
With BPO and IT outsourcing taking off, many would argue that the most attractive reason to partner with third-party providers is cost savings.
How to Achieve Success with an Enterprise Learning Program
Help your company achieve business success by elevating your learning programs.
6 Shocking Mobile Statistics You Never Knew!
Mobile technology in business is on the rise. CGS shares 6 shocking statistics about mobile technology that you may have overlooked.
Customer Service Tip of the Week: Listen
CGS Customer Service tip of the week discusses listening.
Customer Service Tip of the Week: Feedback
CGS Customer service tip of the week is: allow your customer to provide feedback.
Mission Impossible: Finding the Right ERP System
Finding the right ERP system inspired by conversations with prospects and customers about their businesses.
How the Rise of IT Spending Can Help Your Company
IT spending is steadily increasing year to year. Find out how your company can capitalize on this industry trend.









