Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
5 Risks of Downtime That No Company Can Ignore
CGS explores the top 5 risks of downtime that can affect a company's bottom line.
Digital B2B eCommerce: 7 Things You Need to Know
Embracing digital B2B eCommerce allows your company to meet customer expectations for a superior customer experience, to reduce costs and to increase flexibility and control.
The Internet of Things: What it Means for the Future of Customer Experience
The Internet of Things (IoT) has hastened a new approach to customer experience and customer service that strives to be seamless across all devices.
What Does It Mean To Be a Hybrid Retailer?
A fairly new term in fashion and retail, "hybrid retail", has become a buzzword that is gaining more and more traction in the industry.
5 Eye-Opening Customer Service Stats for Call Centers
Customer service and customer experience industry statistics for call center and contact center.
How to Avoid Being a "Minion" Using A Proper ERP System
CGS's Bob Fately examines how not having a proper ERP system can lead to a "minion" mentality.
Customer Experience: 19 Must-Read Stats Even If You're Not in Customer Service
Customer experience statistics that define customer experience trends in 2015.
Infographic: How Remote Monitoring & Maintenance Can Improve Your IT Systems
Remote Monitoring and Maintenance has become integral in helping companies outsource the daily maintenance of their IT systems and focus on their bottom line.
3 Peter Drucker Quotes to Guide Your PLM Initiative
Embarking on a new PLM implementation initiative can be a daunting task. To help inspire you to push your company forward, we've pulled three quotes from business management pioneer Peter...