Learning, Augmented Reality
Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait
Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
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Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
What is the Future of Information Exchange?
CGS explores the future of information exchange including personalization, omnichannel and advances in technology for big companies.
Customer Service Tip of the Week: What's Your Name?
CGS offers customer service tips that will help your company exceed in the industry.
How to Leverage Technology for a Better Retail and Hospitality Customer Experience
How retail and hospitality companies are seeing increased success from embracing new technologies for a superior customer experience in a digital age.
Most Interesting Facts About Social Media That You Never Knew
CGS shares some of the most interesting facts and stats about social media that you probably never knew.
3 Tips for Managing Work Stress In the Digital Age
Work can be very stressful but luckily we have 3 tips for you that will help you manage your stress and be more productive.
Internet of Things: Why It's About the Business Use Case
To get real business value and drive revenue from big data, analytics, and Internet of Things (IoT), it is critical to understand the business use case.
How to Find a Job in the Digital Age
Looking for a job can be difficult and stressful. Today's business environment requires you to be able to navigate through a digital environment to get the job that will be perfect for you....
6 Workplace Hot Topics and Trends
The top workplace topics and trends that businesses and employees should be talking about.
Huffington Post: CGS's Take on Training Boomers for Success
Baby boomers in the work force has been a topic of discussion for years. CGS's VP of Learning, Doug Stephan shares his views on the matter.









