Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
3 Peter Drucker Quotes to Guide Your PLM Initiative
Embarking on a new PLM implementation initiative can be a daunting task. To help inspire you to push your company forward, we've pulled three quotes from business management pioneer Peter...
5 Tips to Ensure BPO Will Help Grow Your Business
In order to implement BPO, you need to know your business and its needs. These five tips will ensure that the BPO plan you put in place will make the difference you want to see.
7 Customer Experience Do’s and Don’ts
Customer experience Do's and Don'ts to attract and retain customers now and in the future.
Harnessing Change: Educating the Millennial Workforce
Learning programs can be the key to retaining valuable employees, so why aren't all companies investing in foolproof business learning programs?
The Runway is Clear: Cloud Projects for Fashion and Apparel Firms
If you haven't started your journey to the cloud, chances are your competitors have. Discover why cloud projects are perfect for fashion and apparel firms.
Retail Assortments: What Are They and Are They Worth Using?
Assortments have only come into play within the last decade, but the concept is already raising many questions.
PLM: What to Look For and Why Your Company Needs It
PLM (Product Lifecycle Management) as a tool for manufacturers, wholesalers and brands in the fashion, apparel and consumer lifestyle products industries.
PLM Expert: CGS's Paul Magel Discusses the PLM Launch
CGS's Paul Magel, President Business Applications and Technology Outsourcing Division, sits down to discuss the launch of the new PLM product and its features.
Retail Omnichannel: Everything You Need to Know
Omnichannel is the new buzzword in the technology industry, but why is it so important for companies? Find out here.