Learning, Augmented Reality
Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait
Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
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Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
The Sky Is Blue for Cloud Technology - Leave Your Umbrella Home
How to overcome the fear of losing control, security and operational change to reap the benefits of cloud technology and become a more agile, nimble and flexible organization.
How Mobile Technology is Helping the Healthcare Industry
North America has seen major changes in healthcare trends due to Obamacare. The industry is learning to adapt through the use of mobile technology and digital connectivity.
21 Motivational Business Quotes to Read Now
21 motivational quotes from some of the greatest leaders and innovators that will improve the way you work.
3 Innovations to Streamline Your Storefront
CGS explains how digital can help your company innovate their storefronts and create a competitive advantage.
5 Risks of Downtime That No Company Can Ignore
CGS explores the top 5 risks of downtime that can affect a company's bottom line.
Digital B2B eCommerce: 7 Things You Need to Know
Embracing digital B2B eCommerce allows your company to meet customer expectations for a superior customer experience, to reduce costs and to increase flexibility and control.
The Internet of Things: What it Means for the Future of Customer Experience
The Internet of Things (IoT) has hastened a new approach to customer experience and customer service that strives to be seamless across all devices.
What Does It Mean To Be a Hybrid Retailer?
A fairly new term in fashion and retail, "hybrid retail", has become a buzzword that is gaining more and more traction in the industry.
5 Eye-Opening Customer Service Stats for Call Centers
Customer service and customer experience industry statistics for call center and contact center.









