Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
How to Outpace Customer Demand with Technology
Technology has become an integral part of customer service, especially in the hospitality and retail industries.
Infographic: How is Enterprise Learning Driving Change, Innovation and Outcomes
Read about 15 trends within enterprise learning that just might surprise you.
6 Characteristics of Companies Embracing Continuous Innovation
Want to know how businesses are able to continuously transform themselves? Here are six characteristics.
Top 5 Ways to Navigate Dynamics AX
Here are 5 tips and tricks to help you easily navigate Dynamics AX.
How to Drive Measurable Results with Your Mobile Learning Program
Create a mobile learning program that your customers will respond to.
Infographic: How Key Decision Makers are Choosing the Right Call Center Outsourcing Partner
Choosing the right call center outsourcing partner is essential to your business' success.