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Learning, Augmented Reality

Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait

Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...

Read More

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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The Sky Is Blue for Cloud Technology - Leave Your Umbrella Home

Outsourcing

How to overcome the fear of losing control, security and operational change to reap the benefits of cloud technology and become a more agile, nimble and flexible organization.

By Frank Bianchi August 13, 2015

How Mobile Technology is Helping the Healthcare Industry

Outsourcing

North America has seen major changes in healthcare trends due to Obamacare. The industry is learning to adapt through the use of mobile technology and digital connectivity.

August 10, 2015

21 Motivational Business Quotes to Read Now

Outsourcing / Applications / Learning

21 motivational quotes from some of the greatest leaders and innovators that will improve the way you work.  

By Seon Barbera August 07, 2015

3 Innovations to Streamline Your Storefront

ERP / PLM / Applications

CGS explains how digital can help your company innovate their storefronts and create a competitive advantage.

By Amanda Moreno August 06, 2015

5 Risks of Downtime That No Company Can Ignore

Outsourcing

CGS explores the top 5 risks of downtime that can affect a company's bottom line.

By Camille Stokes August 03, 2015

Digital B2B eCommerce: 7 Things You Need to Know

Applications

Embracing digital B2B eCommerce allows your company to meet customer expectations for a superior customer experience, to reduce costs and to increase flexibility and control.

By Seon Barbera July 30, 2015

The Internet of Things: What it Means for the Future of Customer Experience

Outsourcing

The Internet of Things (IoT) has hastened a new approach to customer experience and customer service that strives to be seamless across all devices.

By Seon Barbera July 28, 2015

What Does It Mean To Be a Hybrid Retailer?

Call Center / Applications

A fairly new term in fashion and retail, "hybrid retail", has become a buzzword that is gaining more and more traction in the industry.

By Amanda Moreno July 23, 2015

5 Eye-Opening Customer Service Stats for Call Centers

Outsourcing

Customer service and customer experience industry statistics for call center and contact center.

By Seon Barbera July 15, 2015
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    • United Kingdom Retailers
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