Having immediate access to help is often taken for granted until customers around the world need it all at once. Disasters, whether they
In business, it is a well-known fact that 80% of your revenue will often be delivered from 20% of your partners. Sales execs working to
Here are the latest stats on the state of the channel partner programs. We know that disruption is ahead in technology, customer
In the 2020 edition of the CGS Look Ahead: Business Process Outsourcing Trends Report, we surveyed more than 300 business leaders and
Survey reveals businesses are challenged to meet customer expectations and are looking to technology to help deliver an
In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up
In the "2019 CGS Customer Service Chatbots & Channels Survey," more than 1,000 U.S. consumers shared their feelings on integrating AI
In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally
Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.
We are
Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.
We are excited to
When overhauling business functions, looking for process improvements or preparing for new compliance measures, CFOs and CIOs can choose
While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new
In the telecommunications industry, your ability to hire, retain and onboard the best customer-facing talent quickly is essential for
Despite today’s technology-dependent environment, CGS’s 2018 Consumer Customer Service Survey of more than 500 U.S. and U.K. participants
