In a fast-paced and distributed world, essential deskless workers cannot rely on manual, slow and risky processes. During the COVID-19
CGS surveyed more than 2,000 individuals (ages 18-65+) from the U.S. and U.K. on how sustainable products and business practices are
We’ve squarely transitioned to the Information Age, where technology makes remote training practical, affordable and sometimes the only
The steps that organizations take today to prepare for what lies ahead will determine how quickly their workforce and operations can ramp
Having immediate access to help is often taken for granted until customers around the world need it all at once. Disasters, whether they
The push towards a more automated and AI-driven future is rapidly changing many industries. As a result, there is currently a dramatic
The world is currently experiencing its fourth industrial revolution. Industry 4.0 will involve a move towards automation, “smart cities
In business, it is a well-known fact that 80% of your revenue will often be delivered from 20% of your partners. Sales execs working to
Here are the latest stats on the state of the channel partner programs. We know that disruption is ahead in technology, customer
We led this research of over 200 learning and development (L
In the 2020 edition of the CGS Look Ahead: Business Process Outsourcing Trends Report, we surveyed more than 300 business leaders and
In the 2020 edition of the CGS SUPPLY CHAIN TRENDS AND TECHNOLOGY report, we surveyed 85+ apparel and fashion industry leaders responsible
In the 2020 edition of the CGS SUPPLY CHAIN TRENDS & TECHNOLOGY report, we surveyed 100+ apparel and fashion industry leaders
Our 2020 Emerging Workplace Learning Trends Survey results reveal that in the midst of digital transformations and the adoption of new
We polled business leaders tasked with budgeting learning and development initiatives on how they are planning to navigate change in 2020
Nearly 100 respondents in the Retail and Consumer Goods industries including distribution, IT, management, manufacturing, production,
In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up
