In our second podcast, Evan Aldo is joined by Richard R. Shapiro to explore whether the chatbot trend is fading in the customer service field.

Marketing learning is usually the very last phase of course design. After all of the design, development, sign offs, and pilots, it is the afterthought before the next project is started. ...

Two top L&D experts discuss the future of learning in the workplace, skills gaps and the role technology will play in driving digital transformation.

Customers expect and use multiple channels to access customer support. “Most customers will still prefer to use an automated or self-service option as long as it is convenient and easy to...