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November 22, 2015
Customer Service Tip of Week: Breaks
There are always small, non-monetary gestures that you can do to recognize your call center employees. Their days can be long and trying because they are often dealing with unhappy customers. While for many, a raise or bonus would be ideal, for others, something as simple as longer or more frequent breaks help to break up the day.
Companies that make customer service a priority create and uphold a set of standards that all agents should follow as to give customers an impeccable and uniform experience. Every business is different but we have identified a few customer service tips that can be used with any company and will be sharing one every week.
BREAKS
Studies have shown that employees that take breaks are more productive and less stressed. Every company's break structure is different. Some offer smaller 15 minute breaks while others offer longer hour long breaks. No matter what your business's structure is, longer or more frequent breaks are appreciate by everyone. For exemplary employees, show your appreciation by providing an additional or longer breaks. Your employees will see that you are recognizing their hard work and return from their breaks more rested and willing to work harder.
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