Outsourcing
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CGS Team Spotlight: Steve Petruk
Aug. 15, 2019It’s no secret that the customer service industry is evolving amidst robotics processing automation, artificial intelligence and cultural changes. CGS wanted to elevate its outsourcing solutions to...
Natalia Kossobokova -
How to Build an AI & Human Hybrid Solution for the Best Customer Experience
Jul. 30, 2019An interview with Customer Experience and AI expert Adrian Swinscoe
Natalia Kossobokova -
How Mid-Size Companies Should Prepare for CCPA – a Tactical Checklist
Jun. 17, 2019This CCPA Checklist has three main phases: Preparation, Action, and Evaluation & Improvement.
Heather Hobson -
How AI in Customer Experience is a Top BPO Priority
Jun. 03, 2019Customer experience (CX) is the battleground where businesses flourish or fail. Enterprises recognize that excellence in customer experience is rapidly becoming their foremost priority. For business...
Samir Alam -
3 Guaranteed Hacks for Choosing the Right BPO Partner
May. 20, 2019The CGS report Business Process Outsourcing Trends 2019: A Look Ahead, surveyed 30 industries to assess the current trends in BPO partnerships and to reveal the biggest business challenges that they...
Samir Alam -
The History of the CGS Outsourcing Division
May. 10, 2019In honor of CGS’s 35th anniversary this month, the CGS team is highlighting the origin story behind each of its three divisions:
Natalia Kossobokova