Outsourcing
-
How CIOs Should Plan for U.S. Data Privacy Laws
May. 06, 2019U.S. states are proposing and passing competing and conflicting statutes that has the potential to create a morass of confusing corporate obligations, resulting in a chaotic and perilous operating...
Heather Hobson -
CGS Celebrates Its 35th Anniversary
Apr. 08, 2019Employees look back on some of their favorite memories at CGS as well as their significant milestones
Natalia Kossobokova -
The Origin Story Behind CGS
Apr. 02, 2019How a Soviet immigrant created a U.S. company of over 7,000 employees in 35 years
Natalia Kossobokova -
3 Things That Drive Efficiency in Customer Experience
Mar. 25, 2019Customer experience has been heralded as a new differentiator in the CGS 2019 BPO Look Ahead Report. The results point out that CEOs should focus on improving the overall customer experience in order...
Christine Crandell -
5 Types of Cyber Attacks and How to Prepare for Them
Feb. 27, 20192018 began with the cryptojacking hack of over 4,000 websites and ended with a month-long series of attacks on ISP and internet infrastructure by hackers of purportedly Chinese origin. These two...
Samir Alam -
How to Engage Employees in a Cybersecurity Culture
Jan. 14, 2019In an era of heightened data privacy concerns among consumers, with breaches costing companies billions of dollars in fines and tarnished reputations, is it enough to simply implement the latest...
Samir Alam