Outsourcing
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CGS' Top 10 Most Popular Posts From 2018
Dec. 27, 2018As we reflect on this past year, we’ve provided you with our top 10 most popular blog posts we published in 2018, based on readership metrics from the CGS blog.
Natalia Kossobokova -
7 Essentials of Great Customer Service
Dec. 20, 20187 Essentials of Great Customer Service That Don't Change with Technology
CGS BPO Team -
7 Game-changing Tech Trends to Watch Out for in 2019
Oct. 22, 2018The IT outsourcing industry has changed tremendously in the last two decades. What was once a cost saving option for companies has become a business imperative.
CGS ITO Team -
Chatbots and Customer Service: Are The Days Of Human Agents Numbered?
Oct. 16, 2018Lynn Hunsaker, Michael Mills, Adrian Swinscoe -
Why Should You Provide Customer Service in Spanish? (Part 1)
May. 31, 2018The US Spanish-speaking population is growing, increasing in its purchasing power and becoming more demanding. Is your company currently doing all it can to serve your Spanish speaking customers?
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5 Reasons to Choose Chile for BPO (Part 2)
May. 30, 2018Why is Chile such a great choice for BPO when you need a Spanish-speaking, nearshore solution? We discuss the reasons in this article which is part of our 3-part series: BPO in Chile.