Outsourcing
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How to Meet Your Business Objectives by Serving Spanish Speaking Markets (Part 3)
May. 30, 2018There is no set-in-stone rule as to when a company should resort to BPO. Every business is distinct, has different organizational structures and will handle processes differently.
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Address KPIs in Healthcare & Health Insurance With BPO
May. 09, 2018Changes in the healthcare and health insurance industry mean CFOs are tasked with understanding how costs can be better managed through improved care strategies, including BPO strategies.
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5 Key Trends For Business Process Outsourcing into 2019
May. 02, 2018Every year CGS conducts an in-depth survey with companies around their yearly Business Process Outsourcing (BPO) goals and challenges. We summarize key findings and trends we expect to see in the...
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Improving Patient Outcomes and Experience with Technology
Apr. 12, 2018Healthcare reform and the shift to value-based care presents new challenges for healthcare providers. The result is a focus on improving the patient experience across many quality initiatives.
Tauseef Muhammad -
On-Demand Healthcare Platforms are Disrupting the Insurance Industry
Mar. 29, 2018Health insurance companies can leverage new tech solutions and business process outsourcing (BPO) to deliver on the experiential expectations of their members, increase efficiency and reduce costs.
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Top 4 Considerations When Expanding Your Channel Program
Mar. 14, 2018Even if your business is doing well, expanding into a new territory comes with its own set of challenges. This article lays out four things to consider before expanding into a new region.