Outsourcing
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5 New Year’s Resolutions for Improving Your Customer Experience
Jan. 23, 2018Make this the year of improving your customer experience. Find insights from leading customer care, service and experience experts to kick-start your efforts.
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5 Pillars in Creating a Channel Partner Program
Oct. 11, 2017The landscape of channel partner programs is changing rapidly. The products in the technology sector continue to evolve from legacy solutions to cloud-based products and services.
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7 Must-Haves for a Modern Outsourced Call Center
Sep. 22, 20177 must-haves for high-performing, modern call centers and tips on how to find your ideal BPO partner by evaluating these aspects of their services.
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When is the right time to outsource?
Sep. 15, 2017Several challenges indicate outsourcing may be a good solution for you, and while each company has unique requirements, there are a few common indicators that it could be time to outsource.
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10 Insights from Customer Care Experts & Influencers
Aug. 24, 201710 insights from 10 real Customer Care Experts & Influencers to help you stay on top of trends in your industry.