Outsourcing
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Customer Service Training Is an Investment That Pays Off
Aug. 02, 2017Insights into how forward-thinking companies see spending time and money training their employees in good customer service as a worthwhile investment.
Shep Hyken -
Connect with Customers Through Technology and Good Old-Fashioned Service
May. 25, 20173 tips for the best customer service: a combination of high-tech and human interaction in this increasingly automated world of self-service.
Shep Hyken -
7 IT Trends to Watch
May. 25, 2017A survey of IT administrators on how well they are keeping up with technology trends and to see what companies are planning for the future.
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Evolution of the Customer Service Agent: Customer Satisfaction in the New Age
Apr. 18, 2017As technology advanced from Interactive Voice Response (IVR) systems to intuitive Artificial Intelligence (AI) software, companies are forced to gradually demand higher-level skills and educational...
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Customer complaint? Great! It’s your opportunity to shine
Apr. 05, 2017No matter how much time and effort you put into creating the perfect customer service experience, the day will come when you have to deal with a customer complaint.
Shep Hyken -
Customer Service Means Never Saying Never (But If You Must, Say It In A Different Way)
Mar. 10, 2017Customer service training is more than teaching a set of rules. Having strict rules leads to employees who are focused on not “breaking the rules,” and can lead them to utter the dreaded phrase, “We...
Shep Hyken