Outsourcing
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7 of the Toughest Calls Gathered from the Frontlines
Mar. 08, 2017Customers who’ve had a negative experience are more likely to spread the word to more people than they would if they had a positive experience. Do you ever wonder about the science behind it?
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Reinventing Retail: The Role of In-Store Technology (Part 2)
Aug. 01, 2016In order to bridge the digital to physical gap and provide a truly memorable customer experience, retailers must leverage in-store technologies. In other words, eCommerce won't disintegrate...
Matthew Klein -
Reinventing Retail: The Impact of Mobile Shopping (Part 1)
Aug. 01, 2016In part one of this two-part blog series, let's take a look at how consumer technologies - mobile devices, specifically - have changed shopping forever.
Matthew Klein -
19 Customer Experience Influencers You Need to Follow Now
Jul. 27, 2016Follow these 19 customer experience influencers to improve your customer service and engage consumers with CRM and other tools.
Ida Piker -
Top 3 Tech Support Challenges and What You Can Do About Them
Jul. 01, 2016In a survey conducted by IDG TechPulse, 7% of respondents reported themselves not facing any major issues. The other 93% were not so fortunate. Here is what they are faced with.
Missy Chaiet -
3 Customer Experience Practices That Will Be Obsolete in 2020
Jun. 21, 2016Three popular customer support, and customer support channels, that will be changing in the not-to-distant future and what those channels will look like in a few years.
Shep Hyken