Outsourcing
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Customer complaint? Great! It’s your opportunity to shine
Apr. 05, 2017No matter how much time and effort you put into creating the perfect customer service experience, the day will come when you have to deal with a customer complaint.
Shep Hyken -
Customer Service Means Never Saying Never (But If You Must, Say It In A Different Way)
Mar. 10, 2017Customer service training is more than teaching a set of rules. Having strict rules leads to employees who are focused on not “breaking the rules,” and can lead them to utter the dreaded phrase, “We...
Shep Hyken -
7 of the Toughest Calls Gathered from the Frontlines
Mar. 08, 2017Customers who’ve had a negative experience are more likely to spread the word to more people than they would if they had a positive experience. Do you ever wonder about the science behind it?
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Reinventing Retail: The Role of In-Store Technology (Part 2)
Aug. 01, 2016In order to bridge the digital to physical gap and provide a truly memorable customer experience, retailers must leverage in-store technologies. In other words, eCommerce won't disintegrate...
Matthew Klein -
Reinventing Retail: The Impact of Mobile Shopping (Part 1)
Aug. 01, 2016In part one of this two-part blog series, let's take a look at how consumer technologies - mobile devices, specifically - have changed shopping forever.
Matthew Klein -
19 Customer Experience Influencers You Need to Follow Now
Jul. 27, 2016Follow these 19 customer experience influencers to improve your customer service and engage consumers with CRM and other tools.
Ida Piker