Outsourcing
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2016 Summer Games: Is Your Customer Service Support Ready
Jun. 20, 201660% of consumers have higher expectations for customer service now than they did just one year ago. Here is how your customer support can be ready for the 2016 Summer Games in Rio.
Missy Chaiet -
9 Biggest Cybersecurity Concerns Facing CIOs Today
Jun. 13, 2016As data and information exchange evolve and continue become increasingly complex, modern CIOs are faced with an increasing number of new cybersecurity concerns that they must deal with to keep their...
K. Hawkins -
How Facebook’s Recent Announcement Will Change Customer Experience for Retailers Forever
May. 26, 2016What new Facebook Messenger chatbots mean for retailers who invest in social customer service and customer experience.
K. Hawkins -
7 Ways to Improve Your Omnichannel Customer Experience
May. 23, 2016Here are 7 ways to help improve your omnichannel customer experience in order to meet customer expectations as they continue to evolve.
Missy Chaiet -
Move Over Millennials: Why Brands Need to Care About Generation Z
May. 13, 2016Generation Z is rapidly overtaking the millennial generation as the most valuable group for brands and marketers to target. Learn their key characteristics and the best way to engage them.
Christine Kitson -
Quality Customer Care or Cutting Costs: Why Not Both?
May. 11, 2016Can you provide top-notch customer service without breaking the bank? It might be easier than you think. Find out how to increase quality care without increasing costs.
Christine Kitson