Outsourcing
-
Ensuring Quality When Outsourcing Call Center Services
Apr. 08, 2024While outsourcing your call center can be extremely beneficial, not all partners will offer the same level of quality.
-
Will AI Replace Customer Service?
Feb. 20, 2024Empowered with emerging technologies such as artificial intelligence (AI), machine learning (ML), big data and analytics, more organizations are engaging automation technology to achieve higher cus
-
Enhancing Customer Experience in the Financial Industry: How Contact Centre Solutions Can Make a Difference
Feb. 15, 2024The financial industry, long known for imposing brick-and-mortar buildings and stern-looking tellers, has entered a new era.
-
The Future of Financial Planning in Healthcare: How BPO is Revolutionizing the Industry
Feb. 05, 2024In the ever-evolving landscape of healthcare, financial planning is a critical component that can make or break an organization.
Ray Miskiewicz -
Local vs. Overseas Outsourced Technical Support
Jan. 24, 2024Thanks to dramatic improvements in remote IT capabilities, today's businesses can choose between onshore and offshore support.
-
Best Practices of Multilingual Call Center Services
Dec. 22, 2023Language and cultural barriers are among the most prevalent