Outsourcing
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What Is Omnichannel Retail and What Are the Benefits?
Dec. 20, 2023If you've ever found a shoe you liked, only to find the store is missing your size, you might recognize going through a process such as this:
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As featured on Forbes: Top 3 Customer Experience Outsourcing Trends
Nov. 16, 2023The only way to stay ahead of the curve is to know which way the wind is blowing.
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How to Use AI to Create a Better Customer Experience
Oct. 16, 2023Starting an article by speaking to the current AI hype cycle feels like starting a blog post in 2020 with the phrase “In this moment of unprecedented uncertainty…”
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Financial Services: The Case for Outsourcing Customer Services
Sep. 30, 2022Outsourcing the contact center has been a largely accepted practice for many industries in today’s day and age.
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Servicios financieros: el caso de la externalización del servicio al cliente
Sep. 27, 2022La externalización del centro de contacto ha sido una práctica ampliamente aceptada por muchas industrias en la actualidad.
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5 Ways to Decrease Repeat Service Calls With AR
Aug. 16, 2022Advances in AR (augmented reality) are making it possible for businesses to be more streamlined, efficient, and productive than ever before.