Outsourcing
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22 Customer Experience Stats for 2022
Jun. 28, 2022We’ve curated 22 statistics for 2022 that showcase support trends, how customer experience (CX) is evolving, what consumers want and the role technology can play.
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5 desafíos del centro de llamadas para 2022
Jun. 08, 2022A medida que las empresas y los países trabajan hacia una próxima normalidad de la pandemia, los líderes se centran en el horizonte empresarial del 2022.
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3 Benefits of Multilingual Customer Support
Jun. 06, 2022Personalization is the standard of excellent customer service, and this includes supporting customers in the language of their hearts. Discover 3 benefits and 3 best practices of multilingual call...
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The 3 Basic Rules of Call Center Excellence
Apr. 12, 2022Even with the best technologies in place, not having the proper recruiting, hiring and training processes will impact your ability to successfully deliver quality support to your customers
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Best Bets for CX Investments in 2022
Mar. 01, 2022What are the top technology and transformation investments brands are making to enhance their customer support and CX?
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Top 5 Call Center Challenges for 2022
Feb. 23, 2022As businesses and countries work toward a next normal from the pandemic, leaders focus on the 2022 business horizon.