Outsourcing
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Top 3 Goals for Customer Care in 2022
Feb. 16, 2022Delve into the top 3 goals that leaders have for their customer care and CX this year
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3 Ways Mixed Reality is Revolutionizing Field Services
Jan. 19, 2022With many predicting that 2022 will be the year that mixed reality (MR) truly comes to life, the Metav
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An Investment in Customer Service Training Pays Big Dividends
Jan. 06, 2022You may have heard the saying, “Customer service doesn’t cost.
by Shep Hyken -
Top 5 Business Process Outsourcing Posts from 2021
Dec. 23, 2021The past year has been chockful of changes, challenges and opportunities for business process outsourcing (BPO) and customer/technical support.
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5 Benefits for Manufacturers Adopting Right to Repair
Dec. 15, 2021At one time or another, we’ve all purchased an appliance or device that stopped working or didn’t work correctly.
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4 Ways Right to Repair and Sustainability Make a Powerful Partnership
Nov. 30, 2021Also called Fair Repair, repair.org defines Right to Repair (R2R) as: “You bought it, you should own it.