Tech Outsourcing
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Where Chatbots and AI Fit into Your CX Strategy
Oct. 23, 2019Customers expect and use multiple channels to access customer support. “Most customers will still prefer to use an automated or self-service option as long as it is convenient and easy to understand...
Christine Crandell -
Chatbots Can Create a Customer Satisfaction Problem
Oct. 14, 2019When asked what comes to mind when thinking about artificial intelligence-driven (AI) customer service, 13 percent of consumers say it is ‘maddening’; code word for frustrating. 38 percent believe AI...
Christine Crandell -
The Evolution of Business Process Outsourcing: Building New Value Propositions
Oct. 09, 2019Can you imagine a modern, global business ecosystem without BPOs? It would be one with practically no 24*7*365 customer service, no round-the-clock IT support, and no cost-effective way to manage...
Samir Alam -
How to Exceed Channel Partner Expectations
Oct. 02, 2019According to Nielsen, Word-of-mouth recommendations are the most effective and trustworthy advertising source. As a result, partner marketing channels provide lower risk than other marketing channels.
Natalia Kossobokova -
10 Memorable Tech Support Stories That Won Customers Over
Aug. 22, 2019Here are some of the most memorable tech support stories from our agents.
Samir Alam -
CGS Team Spotlight: Steve Petruk
Aug. 15, 2019It’s no secret that the customer service industry is evolving amidst robotics processing automation, artificial intelligence and cultural changes. CGS wanted to elevate its outsourcing solutions to...
Natalia Kossobokova