As businesses grow, so does the demand for customer service. While some companies build internal support teams, many turn to call center outsourcing to scale efficiently.

When business increases, call volumes follow.

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business processing service provider.

In our latest BlueCherry thought leadership piece, Deborah Rose explores how fashion and footwear brands can future-proof their operations by building resilient, tech-enabled supply chains....