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Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Outsourcing

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.

By Samir Alam April 30, 2025
How to effectively Manage high call volume

How to Effectively Manage High Call Volume

Outsourcing

When business increases, call volumes follow.

April 28, 2025
Signs its time to change your BPO provider

10 Signs You Should Consider Changing Your Contact Center Provider

Outsourcing

In contemporary commerce's dynamic arena, call centers are pivotal touch points that can define customer experiences.

April 23, 2025
What is BPO thumbnail

What Is Business Process Outsourcing (BPO) and How Does It Work?

Outsourcing / Call Center / Tech Outsourcing

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business processing service provider.

April 21, 2025
CGS Blog Image

Why Innovation and AI Governance is Your Next Competitive Edge

CGS

In this thought leadership piece, John Samuel outlines why establishing strong innovation and AI governance is now a business imperative, not a bureaucratic burden. John shares a clear,...

By by John Samuel, Global Chief Operating Officer April 17, 2025
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Surviving Disruption: How Fashion and Footwear Brands Can Build a Resilient Supply Chain Strategy

Applications

In our latest BlueCherry thought leadership piece, Deborah Rose explores how fashion and footwear brands can future-proof their operations by building resilient, tech-enabled supply chains....

By Deborah Rose, VP of Solutions, BlueCherry April 15, 2025
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LinkUp 2025 Canada: Solving the Supply Chain Puzzle, Together

Applications

Jamie Elias, Managing Director & Country Head for CGS Canada, shares highlights from our recent BlueCherry LinkUp 2025 event in Montreal. From AI-driven planning to PLM innovations, Jamie...

By Jamie Elias, Managing Director & Country Head, Canada April 09, 2025
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AI in Motion: Transforming the Supply Chain from Planning to Delivery

Applications

In this thought leadership piece, Al Sweet, BlueCherry’s functional planning consultant, explores how AI is revolutionizing the supply chain—from trend prediction and inventory planning to...

By Al Sweet, Functional Planning Consultant, BlueCherry April 04, 2025

The Role of Technology in Advancing Sustainable Fashion

Applications

In this latest thought leadership piece, BlueCherry ESG Product Manager Chris Jones explores how fashion brands are leveraging technology—from PLM and ERP systems to ESG platforms and Digital...

By Chris Jones April 02, 2025
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